FAQ

Suspension products once purchased can get 2 years or 100,000 kilometers warranty period, in the warranty period the product quality problems can be through regional agents or contact “[email protected]” for replacement products.
For interior parts and car surrounds, the warranty period is different according to each product, please ask the customer in detail before purchasing.Refunds are available within 3 days of purchase and in the event that the product is not used. However, we will issue a refund if the product is returned to our designated address and we check to make sure that it is unused (the customer will be responsible for the shipping cost).

If you are interested in become a N2003 suspension dealer you can contact [email protected] or whatsapp +6580462990 for discussion,We’ll talk to you about the best way for us to work together.

Delivery within 3 days after payment, if the product is out of stock, we will notify you in advance.With N2003 shipments it usually takes about 10-15 days to arrive, more if something uncontrollable happens.

N2003 has 3 kinds of shipping methods,
1)If you purchase as a partner, the shipping cost will be borne by us 2)Depending on the product, if it is a hanging product and it is in Malaysia, Singapore, Thailand, Vietnam, China, Hong Kong, Taiwan, Australia, and UAE, we can negotiate the shipping cost.
3) For large items such as car upgrades, the customer pays the shipping cost.
Time Limit: Generally 7-14 days, may be longer in different areas

Real Ride Air Suspension is R &D by the Real Ride, which is a member of the aftermarket OEM products. The company mainly produces air suspension for Mercedes-Benz, Land Rover, BMW, etc., and in 2019 it will start to produce air suspension system for BYD, UAE Newton Motors and other automobile companies. Due to the Mercedes-Benz W447 Vito & V class body heavier chassis so the original factory only used the spring to cope with, we invested in research and development of a comparable to the Airmatic Real Ride for Vito & V class which operates in the same way as the AIRMATIC, but also in the rear springs to optimize the details of the small so that the comfort will be more effective to improve, and Warranty: 2 years or 100,000 kilometers

Cosmarto Magnetic Suspension is a new shock absorber based on magnetorheological fluid (mrf) developed by Humboldt scholars in Germany,it’s also customized for the Tesla Model 3 and Model Y. Its production line has been validated by IATF 16949:2016. The ECU module was developed by the Italian MOVE team using the SH-HDD algorithm, which is also used in the Mercedes-Benz S-CLASS, Aventador and Levante (SUV). The highlight of this suspension system is that it can respond over a thousand times per second and with precise algorithms, it can effectively improve the handling performance and comfort.

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